Privacy Policy

At Noah’s Closet, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit noahscloseteg.com (our “Website”) and use our services. By using our Website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of information to provide and improve our services to you:

• • Personal Identification Information: When you make a purchase, create an account, or sign up for our newsletter, we may collect your name, email address, shipping address, billing address, and phone number.
    Please note: Noah’s Closet does not directly collect, process, or store your credit/debit card details or other sensitive financial information. All payment transactions are securely handled by our trusted third-party payment gateway, Paymob Accept. When you choose to pay via cards, wallets, or installments, you will be securely redirected to Paymob’s platform to complete your purchase, ensuring your sensitive financial data is processed directly and securely by them.
  • Transaction Data: Details about the products you purchase, the time and date of your transactions, and payment methods used (e.g., that Paymob was used, but not the specific card details).
  • User-Generated Content: If you submit product reviews or comments, the content you post, your username, and email address will be collected.
  • Communication Data: Records of your correspondence with our customer service team (e.g., emails, chat logs).
  • Usage Data: Information on how you access and use the Website, such as your IP address, browser type, operating system, pages visited, time spent on pages, and referral sources. This data helps us understand user behavior and improve our site.

2. How We Collect Information

We collect information through various methods:

• Directly from You: When you fill out forms, make a purchase, create an account, subscribe to our newsletter, or contact customer service.
• Automatically via Cookies and Tracking Technologies: As you navigate our Website, we use cookies, web beacons, and similar technologies to collect Usage Data. These help us improve your Browse experience, analyze site traffic, and support our marketing efforts.
  • We use tools like Google Analytics and Meta Pixel (Facebook Pixel) to understand user behavior and optimize our advertising.
  • Google Search Console helps us monitor our website’s performance in Google Search results.

3. How We Use Your Information

We use the collected information for various purposes:

• To Process Orders: To fulfill your purchases, manage payments (including processing deposits and final payments), and deliver products to you.
• To Manage Your Account: To set up and maintain your user account.
• For Customer Support: To respond to your inquiries, provide assistance, and resolve issues.
• To Personalize Your Experience: To offer product recommendations and content tailored to your interests.
• For Marketing & Promotions:
  • If you opt-in, we send you newsletters and promotional offers via email (managed through Mailchimp or similar services).
  • We use Facebook Ads and Google Ads to show you relevant advertisements based on your Browse behavior and preferences.
• For Website Improvement: To analyze usage trends, diagnose technical problems, and enhance the functionality and user experience of our Website.
• For Security & Fraud Prevention: To protect our Website and customers from fraudulent transactions and other unlawful activities.
• For Compliance: To comply with legal obligations and enforce our Terms & Conditions.

4. How We Store & Protect Your Data

We are committed to ensuring the security of your personal information. We implement a variety of security measures, including encryption and secure server connections, to protect your data from unauthorized access, use, or disclosure. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

5. Data Sharing & Disclosure

We may share your information with third parties only in specific circumstances:

• Service Providers: We may share data with trusted third-party vendors who perform services on our behalf, such as payment processing (e.g., secure online payment gateway), shipping and delivery companies, marketing platforms (e.g., Mailchimp, Meta, Google), and IT service providers. These providers are only given the information they need to perform their specific services and are obligated to keep your information confidential.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.
• Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

6. Your Rights

You have certain rights regarding your personal data:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete data we have about you.
• Deletion: You can request the deletion of your personal data, subject to legal and contractual obligations.
• Opt-Out of Marketing: You can opt-out of receiving marketing communications from us at any time by following the “unsubscribe” link in our emails or by contacting us directly.

To exercise any of these rights, please contact us using the details provided below.

7. Cookies & Tracking Technologies

Cookies are small files placed on your device. We use cookies to improve your experience by remembering your preferences, analyzing site usage, and assisting with our marketing efforts. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the Website.

8. Third-Party Links

Our Website may contain links to other websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children’s Privacy

Our Website is intended for parents and guardians purchasing products for children. We do not knowingly collect personally identifiable information from children under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we will take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Information

If you have any questions about this Privacy Policy, please contact us:

• [Contact Us ]
• [Email: [email protected]]
• [Phone: +201060450886]